Refund and Returns Policy

1. General Overview

This Refund and Returns Policy (the “Policy”) governs the procedures for returning products purchased from citytop (the “Website”). By placing an order, you agree to comply with the terms set out below.

2. Eligibility for Returns

2.1 Standard Returns

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (order number or receipt) is required.

2.2 Non‑returnable Items

• Personalized, custom‑made, or clearance items.
• Products marked as “Final Sale” at the time of purchase.
• Any item that shows signs of wear, damage, or alteration.

3. Return Process

3.1 Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Shipping the Return

Once approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. Returns must be sent via a trackable carrier at the customer’s expense, unless the return is due to a defect or an error on our part.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.

4.2 Partial Refunds

If the returned product is missing accessories, original packaging, or shows signs of use, a partial refund may be applied at our discretion.

5. Exchanges

Exchanges are processed as a return followed by a new purchase. Contact Customer Support to arrange an exchange; any price difference will be charged or refunded accordingly.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, notify us within 7 days of receipt. We will cover return shipping costs and either replace the item or issue a full refund, based on your preference.

7. User Responsibilities

• Provide accurate contact and shipping information.
• Package the return securely to prevent damage during transit.
• Retain proof of shipment until the refund is confirmed.

8. Legal Disclaimer

This Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to modify this Policy at any time; changes will be posted on this page with an updated revision date.

9. Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: